There are several possibilities that may cause no yield to be shown on MyAutarco.
First, check whether the inverter is working properly. In normal daylight conditions the display should read “GENERATING” and both the red and the green LED above the display should be on. If this is not the case, there might be something wrong in the inverter. Please refer to inverter troubleshooting for further instructions.
If the inverter is generating properly, there is most probably a monitoring issue. First you should make sure your installer has registered your system correctly. MyAutarco will give an error message if this is not the case. If the registration is correct and/or MyAutarco has been showing data in the past but stopped doing so, please follow the next steps below.
WiFi – Do you have a new internet provider and/or router? If so, the monitoring should be reconnected, follow the WiFi installation manual to do so. If this is not the case, your WiFi signal may be to weak for the WiFi-stick to establish a stable connection. Your installer can help you solve this problem, it might be necessary to install a WiFi range extender.
LAN – Check whether the cable is connected properly, both in the monitoring stick and the router. If this is the case but there is still no data shown on MyAutarco, contact your installer for further assistance.
Z-Wave – If the orange LED on your gateway is on, there is no connection with internet. Check the connection between the gateway and the router and restart the gateway. If this does not solve the problem, contact your installer for further assistance. It might be necessary to install a range extender to establish a stable signal between the Z-Wave stick and the gateway.
GPRS – The SIM card may have stopped sending data or the GPRS-stick is out of range. Contact your installer for further assistance.